Cash assistance will be provided to vulnerable individuals and families to minimize protection risks, and support with their basic needs. In addition, it will aim to ensure that beneficiaries of cash support are also linked to additional services they may need, and included in the national social protection system.
UNHCR and UNICEF will support Ukrainian refugees, stateless persons and third country nationals affected by the war in Ukraine, and other refugees, asylum- seekers and stateless persons in Slovakia, who are considered particularly vulnerable, through the new cash programme.
Your request will be reviewed by UNHCR, including through an in-person interview, to check if you fulfil the necessary criteria specified below.
UNHCR and UNICEF will prioritize especially those individuals and families who applied to or are considered vulnerable by the Slovak Labour Office [ Úrad práce], and also newly arrived vulnerable individuals and families that fall under the categories above.
In addition, eligible individuals and families need to be economically disadvantaged (e.g. not having regular employment or a regular source of income or source of income that is insufficient due to, for example, family members with disabilities or health condition). Supporting documents on disability or medical status will be requested during your interview.
The amount is calculated based on the number of family members and their ages and vulnerabilities the number of categories mentioned above one falls in. The amount is aligned with the social assistance scheme of the Slovak Ministry of Labour, Social Affairs and Family.
Make an appointment on-line by visiting UNHCR Slovakia Help site. Then click “Request an appointment”. You will receive a SMS confirming your appointment date and location. The SMS may take several days to be sent to you after your request. Please do not submit multiple appointment requests.
After your interview for the cash assistance, if the review process shows that you meet the eligibility criteria, an SMS is sent to you to confirm that you are eligible. If you do not meet the required criteria, you will receive an SMS informing you of the decision.
If you are eligible, your payment will be processed in a maximum of 20 days after registration. Please note if you have any issues with your payment you need to report it to our Helpline immediately (maximum of 20 working days after the planned payment).
Toll-Free Line: 0800 22 12 30 (calls from Slovak tel. number)
Non-Toll-Free Landline: +421 2 22 11 56 50 (calls from non-Slovak tel. number)
Monday: 8:00 – 20:00
Tuesday: 8:00 – 20:00
Wednesday: 8:00 – 20:00
Thursday: 8:00 – 20:00
Friday: 8:00 – 20:00