Support and information centre for refugees

Information provision
Languages spoken: Slovensky, Slovensky, Русский, Русский I, Українська, Українська мова I
Location:Žilina, Žilinský kraj


Looking for accommodation

  • Communication with accommodation providers who may be involved in the state program of free accommodation and with applicants for accommodation allowance for people from Ukraine in Slovak, Ukrainian or Russian – processing of applications and contracts.
  • Providing contact details for owners offering accommodation and vice versa.
  • Registration of people from Ukraine living in the territory of the municipality of Žilina who are looking for accommodation.
  • Electronic correspondence, translation of texts, processing of monthly statements and payment vouchers.
  • Archiving of contracts, monthly statements and other documents.
  • Assistance with orientation on the websites of state authorities.


  • Legal issues, crossing borders, finding work, kindergartens and schools, medical care, etc.
  • Consultations are provided in person, via phone or e-mail.

Additional assistance available in Žilina

  • Providing information about organizations that can provide other services in Žilina (e.g. humanitarian aid, legal advice, language courses, security, health services).


  • The services are not available on public holidays.
  • The services are for people in need.
  • The services are also provided by female staff.
  • There are easily accessible toilets separated by gender in the facility.
  • The entrance is barrier-free.
  • These services are free of charge.

Opening hours

Monday: 8:00 – 16:00
Tuesday: 8:00 – 16:00
Wednesday: 8:00 – 16:00
Thursday: 8:00 – 16:00
Friday: 8:00 – 16:00

Tel: +421 907 574 746
Viber: +380 973 374 449

Horný Val 24, Žilina Show on the map


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